Procedure and Communications Coordinator
Description
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
In this role you will use your desktop publishing skills to publish operational procedures and related documents, and communications to reference libraries used across the organization.
- Proofread, format and publish procedure-related content and internal communications into online procedure manuals and other resource libraries according to publication schedules.
- Ensure communications and procedural content meet style guide standards. Help contributors create consistent, compelling, standards-compliant content.
- Partner with Corporate Communications and departments to ensure communications needs are delivered effectively.
- Prepares and assists with preparation, coordination, proofing, and distribution of division communications, including news articles, emails, and communications calls.
- Stays current on technical procedures software developments and archiving processes.
- With the team, develop and maintain the style guide, and documentation and content experience standards and processes.
- With the team, refine, implement, and monitor departmental procedures.
- Track progress against key content initiatives.
- Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
- Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation asked CC, Regulation E, Bank Security, and other regulations that apply to your position.
- May be asked to coach, mentor, or train others as subject matter expert
- Other responsibilities as needed.
- Occasional travel
About You:
- Highly skilled in Madcap Flare and Madcap Central (or other desktop publishing software), including the ability to design, program and publish content, manage workflows, and run analytics.
- Ability to troubleshoot content and HTML errors that may prevent publication.
- Strong experience using Styles and/or CSS.
- Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
- Experience updating procedure-related job aids and forms with form fields using a variety of programs (such as Word, Excel, PDF, SharePoint or Microsoft forms)
- Working knowledge of business and communications practices within an organization.
- Demonstrated strong writing and editing ability.
- Highly proficient with Microsoft Office Suite, including Outlook, Teams and SharePoint in daily work.
- Excellent attention to detail and organizational skills.
- Effective communication and collaboration skills.
- Demonstrated decision making skills.
- Experience using AP Style, preferred.
- Familiarity with policy and/or procedure writing, drafting communications.
- Bachelor’s degree in communications, marketing, or business, or equivalent job experience, preferred
- Banking industry experience (lending and/or deposit operations), preferred.
- Technical writing and/or editing certificate, preferred.
Workstyle: Fully onsite.
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $54,000.0 to $68,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.